OTOEKO.COM Contact
Get in touch with our expert team for Diagnostic Tools and Professional Automotive Equipment!
OTOEKO TRADING LIMITED COMPANY
Address
Talaytepe Mah. 4009/1 Sok. Ay Yapı Corner Office Plaza No-4 B-Blok Floor-1 Suite-4, Kayapınar/Diyarbakır
Working Hours
Get in Touch
Send us a message and our expert team will get back to you as soon as possible.
Our Professional Services
OTOEKO, Turkey's leading brand in Diagnostic Tools, is proud to serve valued automotive professionals at our modern store in Diyarbakır Kayapınar. With our wide product range, expert team, and customer-focused approach, you're at the right address for all solutions to take your service one step ahead.
In our modern and spacious showroom, you'll have the opportunity to experience the latest Diagnostic Tools live. From device installation to software updates and technical support, our Diyarbakır store and experienced team are always by your side for all your needs.
Latest Technology Devices
Launch, Autel, ThinkCar, VNCi, VGate, Zenith, OBDeleven and more. Professional diagnostic solutions for all vehicle segments.
Expert Consultation
Our team specialized in automotive electronics will help you choose the most suitable device for your needs.
24/7 Technical Support
Support via WhatsApp and remote connection for device installation, updates, and troubleshooting.
Free Product Demo
Live demonstrations and product presentations by our experienced specialists at our Diyarbakır showroom.
What Our Customers Say
Reviews from professional service centers and workshops around Turkey and the world:
Frequently Asked Questions
Find answers to all your questions about our products, ordering process, and technical support.
About Diagnostic Devices
To determine the right device for your vehicle, brand, model, and production year are important. Multi-brand devices (Autocom, Launch, Autel, ThinkCar) support many vehicle brands and are ideal for general diagnostics. Brand-specific devices (VNCi, OBDeleven, VGate) are manufactured exclusively for specific brands and offer detailed diagnostics/coding. Our expert team will help you choose the most suitable device.
Diagnostic devices are generally used following these steps: Find the vehicle's OBD2 port, turn off ignition and connect the device, turn ignition to on position (don't start engine), turn on device and select your vehicle's brand. After the device communicates with the vehicle, you can scan control units. Usage varies by device, our technical support team will assist you.
Regular updates for diagnostic devices are important to support new vehicle models and systems. Update methods vary by brand and model. If you experience any issues with updates, our technical support team will assist you.
Orders & Delivery
In-stock products are shipped the same day after payment confirmation (orders before 4:00 PM). Delivery takes 1-2 business days to major cities, 2-3 business days to other provinces. Tracking numbers are sent via SMS and email for all shipped products.
We offer installment options for all credit cards (3, 6, 9, and 12 installments). 2% discount is applied for bank transfer/wire payments. Your security is ensured with 256-bit SSL certificate for online payments.
You can return purchased products within 14 days from delivery date. Products to be returned must be unused, in original packaging, not connected to a vehicle, and undamaged. Software products cannot be returned due to regulations. You must contact customer service first for return processing.
Technical Support & Services
Yes, we provide comprehensive after-sales technical support for all our products: WhatsApp Support (0850 532 05 50 - text only), Phone Support (during business hours), Email Support ([email protected] - 24/7), Remote Support (TeamViewer connection). Our expert team is with you for installation, updates, and troubleshooting.
Hardware products generally have 6 months to 1 year warranty (may vary by brand). Software products are supported for license duration. Warranty covers manufacturing and workmanship defects under normal use conditions. User errors, unauthorized repairs, drops/impacts/water contact are excluded from warranty.
Yes, we provide various training and installation support for proper and efficient use of our products: Online Installation Support (software installations via remote connection), User Guides, Video Training, and face-to-face training at our Diyarbakır store. We always provide support for device installation and usage.
OTOEKO for Professional Automotive Solutions
Turkey's leading supplier of Diagnostic Tools and Premium Automotive Equipment. Cutting-edge technology, superior quality, your trusted partner.